We believe the residents of Whissendine find their Good Neighbour Scheme useful. Information below show how the scheme is being used.

Telephone calls and assignments

Whissendine Good Neighbour Scheme has been running since 2010 and it's interesting to see the variation of calls and assignments we receive per month.

The bar chart below shows the number of telephone calls received by our co-ordinators each month for 2017 and 2018. Numbers calling our phone vary from month to month. We expect that numbers will fluctuate from year-to-year as clients’ needs change.

Telephone calls for 2013 and 2014

The chart below shows the number of assignments carried out by our volunteers.

Assignments for 2013 and 2014

Previous years' records

It's interesting to see what assignments our volunteers are asked to do. The table below compares 2016 and 2017 by category.

Assignments in 2016 and 2017
Assignments  % in 2016   % in 2017 
Transport 46 52
Befriending 7 10
Shopping 4 7
Gardening 5 2
Miscellaneous 7 2
Transport arrangements 24 17
Phone holding 9 10

Transport is an increasing proportion of WGNS’s work and most of this is health-related – our village has no doctors’ surgery and major hospitals are 40-45 minutes drive away.  Our volunteers also pick up prescriptions for clients – this is recorded under the “Shopping” category.

The "Transport Arrangements" category is where a volunteer rings round regular clients to arrange transport to lunches that are held twice a month in the village hall.  We consider this is a useful way of keeping in contact with some of our frailer clients so record it separately.

In 2017 there was no official record of the WGNS wheelchair having been used. This is certainly not the case and is a symptom of a wider difficulty with gathering data for the scheme - not every volunteer remembers or wishes to return a work record form.