We believe the residents of Whissendine find their Good Neighbour Scheme useful. Information below show how the scheme is being used.

Telephone calls and assignments

Whissendine Good Neighbour Scheme has been running since 2010 and it's interesting to see the variation of calls and assignments we receive per month.

The bar chart below shows the number of telephone calls received by our co-ordinators each month for 2016 and 2017. Numbers calling our phone vary from month to month. Both calls and assignments for 2017 are down on 2016. We expect that numbers will fluctuate from year-to-year as clients’ needs change.

Telephone calls for 2013 and 2014

Like telephone calls, the number of assignments for 2017 is down on 2016.

Assignments for 2013 and 2014
Assignments in 2016 and 2017
Assignments  % in 2016   % in 2017 
Transport 46 52
Befriending 7 10
Shopping 4 7
Gardening 5 2
Miscellaneous 7 2
Transport arrangements 24 17
Phone holding 9 10

Transport is an increasing proportion of WGNS’s work and most of this is health-related – our village has no doctors’ surgery and major hospitals are 40-45 minutes drive away.  Our volunteers also pick up prescriptions for clients – this is recorded under the “Shopping” category.

The "Transport Arrangements" category is where a volunteer rings round regular clients to arrange transport to lunches that are held twice a month in the village hall.  We consider this is a useful way of keeping in contact with some of our frailer clients so record it separately.

In 2017 there was no official record of the WGNS wheelchair having been used. This is certainly not the case and is a symptom of a wider difficulty with gathering data for the scheme - not every volunteer remembers or wishes to return a work record form.